Refund policy

1. No Return / No Refund

Due to the perishable nature of our edible products, all sales are final.
We do not accept returns or provide refunds once the order has been delivered.

2. Order Cancellation

Orders can only be canceled before they are processed or prepared
Once preparation or dispatch has started, cancellation is not allowed

3. Exceptions (Limited Cases Only)

We may offer a replacement (not refund) only in the following cases:

Wrong item delivered
Product received in a damaged or spoiled condition

To request a replacement:

You must contact us within 24 hours of delivery
Provide clear photos or video proof of the issue

4. Non-Eligible Cases

We will not accept any complaints or requests in the following situations:

Change of mind after delivery
Incorrect address provided by customer
Failed delivery due to customer unavailability
Improper storage or handling after delivery
Minor variations in taste, texture, or appearance (natural in food products)

5. Refund Policy

No refunds will be issued under any circumstances
In approved cases, only replacement or store credit (if applicable) may be provided at our discretion

6. Contact Us

For issues related to your order:
📧 Email: mithilatreat@gmail.com
📞 Phone: 91+ 7991168151