Shipping policy
Shipping Policy (For Edible Products)
1. Order Processing Time
All food orders are freshly prepared and processed within 1–2 business days after order confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Time
- Standard delivery time: 2–5 business days (depending on location)
- Remote areas may take 5–7 business days
We aim to deliver products as quickly as possible to maintain freshness.
3. Shipping Charges
- Shipping charges are calculated at checkout based on location and order weight
- Free shipping may be available on selected offers or minimum order value
4. Packaging & Freshness
- All edible items are packed in food-grade, hygienic, and sealed packaging
- Special care is taken to ensure products remain fresh during transit
- Perishable items may include insulated packaging or cooling packs
5. Delivery Guidelines
- Please ensure someone is available to receive the order at the delivery address
- Once delivered, items should be refrigerated or consumed as per instructions
- We are not responsible for spoilage due to delayed acceptance of delivery
6. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/email to monitor your delivery status.
7. Delivery Restrictions
- We currently ship only within [Your Service Area / India]
- Certain highly perishable items may not be available for long-distance delivery
8. Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics issues
- High demand periods
We will keep you informed in case of any delay.
9. Damaged or Spoiled Items
If you receive:
- Damaged packaging
- Spoiled or incorrect items
Please contact us within 24 hours of delivery with photos for assistance or replacement.
10. Contact Us
For any shipping-related queries:
📧 Email: mithilatreat@gmail.com
📞 Phone: +91 7991168151