Terms of service

📜 Terms of Service

1. Acceptance of Terms

By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 15 years old or using the service under the supervision of a parent/guardian to place orders.

3. Products & Services

  • We offer fresh, edible food products prepared with care and hygiene
  • Product availability may vary based on location and demand
  • We reserve the right to modify or discontinue any product at any time

4. Orders & Payments

  • All orders are subject to acceptance and availability
  • Prices are listed in INR (₹) and may change without notice
  • Full payment must be made at the time of placing the order
  • We reserve the right to cancel orders due to errors, fraud suspicion, or unavailability

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • Customers must provide accurate delivery details
  • We are not responsible for delays caused by incorrect address or unavailability at delivery time
  • Refer to our Shipping Policy for more details

6. Food Safety Disclaimer

  • Our products are prepared in hygienic conditions; however, customers must:
    • Check ingredients before consumption
    • Inform us of any allergies before ordering
  • We are not liable for allergic reactions or improper storage after delivery

7. Returns & Refunds

  • Due to the perishable nature of food, returns are generally not accepted
  • Refunds or replacements are only provided if:
    • The product is damaged, spoiled, or incorrect
  • Complaints must be raised within 24 hours of delivery with proof (photos)

8. User Responsibilities

You agree not to:

  • Provide false information
  • Misuse the website or services
  • Attempt unauthorized access to our systems

9. Intellectual Property

All content on this website (text, images, logos, etc.) is our property and may not be copied or used without permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Delivery delays beyond our control
  • Issues arising from improper handling or storage after delivery

11. Privacy

Your personal information is handled according to our Privacy Policy.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the service means you accept the updated terms.

13. Governing Law

These Terms shall be governed by the laws of India, and any disputes will fall under the jurisdiction of local courts.

14. Contact Information

For any questions regarding these Terms:
📧 Email: mithilastore@gmail.com
📞 Phone: 91+ 7991168151